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At HelloRecipe, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a refund and returns policy to ensure your peace of mind. Please read this policy carefully to understand our guidelines and procedures for refunds and returns.
Eligibility for Refunds and Returns
We accept returns for eligible products within 7 days from the date of purchase. To be eligible for a refund or return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products may have specific eligibility requirements, such as perishable goods or personalized items.
Refund Process
To initiate a refund, please contact our customer support team within the designated return period. We may require proof of purchase, such as an order confirmation or receipt. Once your return is approved, we will provide you with instructions on how to return the item.
Upon receiving and inspecting the returned item, we will process your refund within 2 business days. The refund will be issued in the original payment method used for the purchase.
Returns Process
To initiate a return, please contact our customer support team within the designated return period. We may require information about the reason for the return and any relevant details. Once your return is approved, we will provide you with instructions on how to return the item.
Upon receiving and inspecting the returned item, we will process the return according to the specific guidelines for that product. This may include issuing a replacement, store credit, or providing a refund.
Exclusions and Limitations
Please note that certain items may be excluded from our refund and returns policy due to hygiene, safety, or legal reasons. These items may include but are not limited to perishable goods, intimate apparel, and personalized items. Additionally, any product that is damaged or altered by the customer may not be eligible for a refund or return.
We reserve the right to refuse a refund or return if the item does not meet our eligibility criteria or if the return is requested beyond the designated return period.
Contact Us
If you have any questions or concerns regarding our refund and returns policy, please contact our customer support team. We are here to assist you and provide further clarification on our policies and procedures.
Email: support@hellorecipe.co.uk